Return Policy

At Paradise Living, we guarantee your right to return an item within 14 consecutive days of receiving your order, in accordance with European Union legislation.

Return Conditions

For your item to be eligible for return, it must meet the following requirements:

• Be in the same condition as you received it (unused and without signs of wear).

• Retain original tags and original packaging.

• Present the receipt or proof of purchase.

How to Start the Process

To make a return, please contact us by email at geral@paradiseliving.pt

• After your request is accepted, you will receive shipping instructions and the address to send the package to.

• Please note: Items sent without prior request will not be accepted.

• Costs: The cost of return shipping is the customer's responsibility.

Damages and Issues

Inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong product, contact us immediately to resolve the situation at no cost to you.

Exceptions

We do not accept returns for:

• Sale items or promotional campaigns.

• Gift vouchers or gift cards.

Exchanges

To exchange an item, you must process the return of the current item. Once this is accepted, we will proceed with sending the new product free of charge (the cost of the initial return shipping remains the customer's responsibility).

Refunds

After we receive and inspect your return, we will notify you of the refund approval. If approved, the amount will be credited to your original payment method within 10 business days. Please note that your bank may take some additional time to process the amount.

If more than 15 business days pass without you receiving your refund, please contact us at: geral@paradiseliving.pt.